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Service Area Outcomes (SAOs)

Description

This page will contain information regarding the assessment and reporting procedures on VVCCD Service Area Outcomes (SAOs) for the non-instructional program review process.

 

Admissions and Records

Mission Statement:

The Admissions and Records department provides the highest quality student service experience by giving all students the necessary attention to detail, one student at a time.

Vision Statement:

Every student receives the support needed to be successful from application to graduation.

SAOs:

  • Admissions and Records staff administer high quality student services in a timely and respectful manner.
  • Admissions and Records staff provide and communicate effective processes from application to graduation.

Method of Assessment:

  •  QLess survey Work with Faculty who teach Guidance courses to have students keep a record of A/R visits and experience after service.          

Facilities and Operations     

 Mission Statement:

The Mission of the Facilities & Operations department at Victor Valley College is to maximize the availability of the Districts physical assets while designing and maintaining well-functioning, safe and clean facilities and grounds that are conducive to a high quality learning and working environment.  

 Vision Statement:

To provide responsible stewardship and development of the District’s facilities and resources.

Service Area Outcomes:

  • The Facilities & Operations department designs and maintains well-functioning, safe and clean facilities and grounds.
  • The Facilities & Operations department provides and supports a physical environment conducive to the highest quality for instruction, learning, and work.  

Methods of Assessment:

  • In an effort to provide continual departmental improvement, the managers of the Facilities & Operations department will conduct short monthly interviews with recent customers for the purpose of gaining critical feedback. This information will be tracked, documented and tied back into the annual P.R.A.I.S.E. report generated by the department.

Financial Aid

Mission Statement:

  • 'The mission of the Financial Aid and Veterans Services department is to provide economic resources with quality customer service in support of our student’s educational goals.'

Vision Statement:

SAOs:

  •  
  •  

Method of Assessment:

  •                        

 Fiscal Services

Mission Statement:

  • Fiscal Services is committed to providing high quality customer oriented financial services.

Vision Statement:

  • Our vision is to be a knowledgeable, helpful, and responsive resource to the VVC community for financial matters.

SAOs:

  •  Fiscal Services provides high-quality financial services to the VVC community and external stakeholders such as vendors, auditors, etc.
  • Fiscal Services operates efficiently by clearly and quickly communicating policies, procedures, and issues.

Method of Assessment:

  • I can follow-up in groups such as the VVC Manager’s meetings to assess and get feedback on the quality of service they are receiving from my department.                      
  • We can start to track process times and asses the costs of processing.

Human Resources

Mission Statement:

We exist to meet the hiring needs of departments, recruit and retain high quality faculty and staff, and encourage/support them in achieving the College mission.

SAOs:

  • Human Resources (HR) supports the VVC master plan by recruiting and retaining high quality faculty and staff to achieve the College vision and mission in a professional, timely and respectful manner. 

Method of Assessment:

  • Determine the turnover rate based on voluntary and involuntary terminations, exit interviews and the time it takes to complete the recruitment process from NeoGov approval to the time the offer is made.                   

Information Technology Services

Mission Statement: 

Information Technology Services will:

Deliver information and technology services to the Victor Valley College District in support of the college mission, and

Provide easy access to a secure, reliable computing environment.

Vision Statement:

Victor Valley College Information Technology Services will provide the infrastructure that promotes academic and service innovation on a digital campus.

SAOs: 

  • Efficient delivery of information technology services that meet the need of VVC faculty, staff and students.
  • Plans that promote the VVCD Educational Master Plan
  • Operation and maintenance of an accessible, secure, and reliable computing environment.
  • Method of Assessment
  • Efficient delivery of information technology services that meet the need of VVC faculty, staff and students.
  • Plans that promote the VVCD Educational Master Plan
  • Operation and maintenance of an accessible, secure, and reliable computing environment.     

Institutional Effectiveness and Research

Mission Statement: 

The mission of the Office of Institutional Research, aligned with the mission and institutional commitment of Victor Valley College, is to support the District in its evaluation, planning, and improvement efforts. Focused areas are federal reporting, apportionment reporting, enrollment management, and the certification of data as delivered to Victor Valley College's internal and external stakeholders.

SAOs: 

  • Design, conduct and publish statistical studies to assist District policies, program planning and development.
  • Design, conduct and publish on-demand studies to meet departmental, institutional, community, state and federally mandated needs.
  • Provide assistance, guidance and support to faculty, staff and administrators in the conduct of their research activities and coordinates District and College-related research efforts.
  • Maintain the data warehouse for college-wide reporting purposes. 
  • Provide the community with information via the Institutional Research Website and the Annual Report.
  • Method of Assessment

Tutoring and Academic Support

Mission Statement: 

Tutoring and Academic Support is dedicated to providing students, faculty, and other student support services with tutoring, resources, and support needed for academic success.

SAOs: 

  • Tutoring and Academic Support provides tutoring to meet students’ needs.
  • Tutoring and Academic Support works with faculty and other student support services to increase student success.
  •  

Method of Assessment:

Student success, persistence, and retention rates will be used to assess these areas. In addition, student, faculty, and campus wide surveys will be used to assess these areas as well.

Last Updated 12/13/17