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FREQUENTLY ASKED QUESTIONS (FAQ’S)


I can’t log into my email.

Help desk:
Call: (760) 245-4271. X 2740
Email: helpdesk@vvc.edu
Mon - Fri 8am - 9:30pm; Sat 7:45am - 3:30pm


I forgot my password.

Please contact the VVC Help Desk:
(760) 245-4271 ext. 2740 or Servicedesk@vvc.edu

The Help Desk is available M – F 8am – 9:30pm and Saturday 7:45am – 3:30pm


How do I get financial aid?

Complete the FAFSA application at fafsa.ed.gov. We are currently in the 19-20 academic year which goes through summer. Students may also now apply for the 20-21 academic year which starts in Fall 2020.


For more information on Financial Aid please visit our site athttp://www.vvc.edu/offices/financial-aid/

Federal Aid information: https://studentaid.gov/

State Aid and Dream Act information: https://www.csac.ca.gov/


I need help to pass my classes.

There is 24/7 online tutoring through Net Tutor which does require that you set up an account in CANVAS. Go to www.vvc.edu and you will see the link for CANVAS at the top of the screen. Communicate with your instructors to see what else they might recommend, and watch for additional resources on the vvc.edu website. Counselors are also available to discuss your challenges. Visit the Counseling Webpage (link) to learn about setting up a counseling appointment remotely.


Can I come in to study or use the computers?

Yes, computers are available in three locations, Bldg. #23 (One Stop Center, Bldg. #21 (Technology Center) and Bldg. #44 (Student Activities Center). Subject to availability (due to observing social distancing) Make an appointment by calling:760-245-4271x. 2397/2793 or send an email to: atcmall@vvc.edu Strict social distancing guidelines will be observed.



Last Updated 7/13/20