Victor Valley College practices ongoing assessment and evaluation of both its instructional and non-instructional areas. Service Areas, which are categorized as non-instructional, are tasked with developing relevant and meaningful Service Area Outcomes in order to effectively measure the services they offer. A Service Area Outcome (SAO) is defined as a statement which describes what a student, staff, faculty member or community member “will experience, receive, or know as a result of a given service.”[1]
Service Areas develop their Service Area Outcomes by operationalizing their mission statements. By focusing on the key goals of their units, Service Areas craft their SAO statements to be assessed on an annual basis. Once SAOs are assessed, Service Areas use assessment results in order to evaluate and plan as well as to respond to areas for improvement in services.
VVC Service Area Outcome Handbook and Manual Rev. 1.pdf
Service Area Outcomes Training Videos
- Introduction to SAO Assessment – Video, 11 minutes 47 seconds
- How to Write a Service Area Outcome – Video, 18 minutes 35 seconds
- Selecting a Method of Assessment & Criteria for Success – Video, 26 minutes 2 seconds
- Conducting & Submitting your SAO Assessment and Evaluation and Planning – Video, 14 minutes and 19 seconds
Service Area Outcomes: 2024-2025
| Service Area Outcomes: 2024-2025 | |
| DEPARTMENT/ PROGRAM | SERVICE AREA OUTCOME |
| ADMIN - CAMPUS POLICE | SAO: 1 Campus Police department will provides a safe, secure and peaceful teaching and learning environment for the faculty, staff and by ensuring the campus is conducive for learning. |
| ADMIN - FISCAL SERVICES/BURSAR/PURCHASING | SAO: 1 Fiscal Services provides high-quality financial services to the VVC community through trainings, policy and procedure updates and by appointment. |
| ADMIN - HUMAN RESOURCES | SAO: 1 Human Resources processes evaluations for all personnel systematically and at stated intervals |
| ADMIN - INFORMATIONAL TECHNOLOGY/INSTRUCTIONAL MEDIA SERVICES | SAO: 1 Provide efficient delivery of information technology services that meet the need of VVC faculty, staff and students. |
| ADMIN - INST- PAC | SAO: 1 We provide the facility for the campus and High Desert Community to meet and /or perform events |
| ADMIN - PAYROLL/BENEFITS | SAO: 1: Provide accurate and timely payroll services to our customers. |
| SAO: 2: Ensure all data, records and reports are maintained in accordance with VVC’s policies and applicable employment laws. | |
| LSS - BLAR - DISTANCE EDUCATION | SAO: 1: The Distance Education Program provides quality training to LMS faculty. |
| LSS - BLAR - JUSTICE - INVOLVED | SAO 1: Maintain a total roster of 75% of students after census date (student drops/withdraws, transfers, released, etc.) who complete their classes each session. |
| SAO 2: Students will experience enhanced critical thinking, problem solving and personal development through an effective learning process to help students attain their academic, personal, and professional goals. | |
| LSS - BLAR - LIBRARY AND LEARNING SUPPORT | SAO: 1: The VVC Library promotes effective access and use of library resources by providing excellent customer service. |
| SAO: 2 The VVC Library contributes to the maintenance of a welcoming environment by ensuring the facility is organized, safe, student-centered, user-friendly, accessible, inclusive and conducive to student learning. | |
| LSS - BLAR - TUTORING | SAO: 1 Tutoring and Academic Support provides tutoring to meet students’ needs. |
| SAO: 2 Tutoring and Academic Support works with faculty to increase student success. | |
| SSS - PSIT - COMMUNITY, CONTRACT ED & WORKFORCE | SAO: 1 Provide customized training responding to the needs of community members, local employers and unique populations |
| SAO: 2 Increase and develop new partnerships in industry, community based organizations, and special populations. | |
| SSS - STSV - ADMISSION & RECORDS | SAO: 1 Admissions and Records staff administer high quality student services in a timely and respectful manner. |
| SSS - STSV - ATHLETICS DEPARTMENT | SAO: 1: Student Athletes will achieve a GPA of a 2.5 or better |
| SSS - STSV - BASIC NEEDS CENTER | SAO: 1 Students who submit a THRIVE Resource Request form will receive resources to address their identified needs. |
| SAO: 2 Student who identify a food insecurity will have their immediate need met via the VVC food pantry and/or an emergency food bag. | |
| SSS - INST - CONNECT2SUCCESS | SAO: 1 The Connect2Success Center will enhance the student engagement experience and increase student satisfaction to promote timely completion of first level enrollment and matriculation processes including providing basic information through email and live phone representative support. |
| SAO:: 2 The Connect2Success Center will support the Caring Campus initiative by empowering students, staff, and faculty with the knowledge needed to successfully navigate the vvc.edu website and promoting “self-help”. | |
| SSS - STSV - CALWORKS | SAO: 1: CalWORKs students will have equitable access to counselors and job placement specialists, who provide services. |
| SAO: 2: CalWORKs students will experience and caring, supportive environment. | |
| SSS - STSV - COUNSELING & GUIDANCE | SAO: 1 Student Satisfaction with counseling experience |
| SAO: 2 Number of education plans completed in an academic year. | |
| SSS - STSV - DVST & ACCESS | SAO: 1 ACCESS offers support services to students with disabilities that facilitates barrier-free learning |
| SAO: 2 ACCESS offers support services to Faculty & Staff to provide barrier-free learning | |
| SSS - STSV - EOPS/CARES | SAO: 1 EOPS STUDENTS WILL EXPERINCE A WELCOMING AND CARING ENVIRONMENT WHEN RECEIVING SERVICES. |
| SAO: 2 EOPS is responsible for providing student with materials and guidance to support vocational certificates, AA/AS degrees and transfer to a 4-year Institution. | |
| SSS - STSV - FINANCIAL AID | SAO: 1: Financial Aid will deliver timely processing of financial aid applications. |
| SAO: 2 : Financial Aid will provide high quality customer service. | |
| SSS-INST-ENGAGEMENT CENTER BLAR | SAO 1 The Student Engagement Centers will take deliberate steps to improve student engagement by creating a welcoming and collaborative community, opportunities for resource exposure and RamPath awareness |
| SSS-INST-ENGAGEMENT CENTER HASS | SAO 1 The Student Engagement Centers will take deliberate steps to improve student engagement by creating a welcoming and collaborative community, opportunities for resource exposure and RamPath awareness |
| SSS-INST-ENGAGEMENT CENTER PSIT | SAO 1 The Student Engagement Centers will take deliberate steps to improve student engagement by creating a welcoming and collaborative community, opportunities for resource exposure and RamPath awareness |
| SSS-INST-ENGAGEMENT CENTER STEM | SAO 1 The Student Engagement Centers will take deliberate steps to improve student engagement by creating a welcoming and collaborative community, opportunities for resource exposure and RamPath awareness |
| SSS - STSV - K - 16 BRIDGE | SAO: 1 The K16 Bridge Program provides education, matriculation, networking that enhances the connectivity between students and high school district partners. |
| SAO: 2 The K16 Bridge Program provides a seamless transition for High Desert students from their high school to Victor Valley College. | |
| SSS - STSV - NEXTUP | SAO: 1 NextUp Students are provided resources to develop strategies for providing student support to close the equity gaps. |
| SLO 2: NextUp’s foster youth students receive high quality engagement and communication strategies to increase retention and persistence. | |
| SSS - STSV - OUTREACH DEPARTMENT | SAO: 1 To promote student awareness of campus resources and academic programs. |
| SSS - STSV - TRANSFER CENTER | SAO: 1 Provide comprehensive and equitable student support services to increase transfer rates. |
| SSS - STSV - VETERANS CENTER | SAO: 1: Students will feel confident in their understanding of college and program processes and requirements. |
| SAO: 2: Students will experience caring and individualized support while being connected to needed resources. | |
[1] Service Area Outcome Guide, Hartnell College. https://www.hartnell.edu/sites/default/files/library_documents/slo/saos/service%20area%20outcomes%20and%20assessment%20for%20hartnell%20v6.pdf