If you're here because you're dealing with a difficult or urgent situation involving a student, this page will help you find the right next step. This guide is for VVC faculty and staff. Find your situation in the table below for the contact you need, or scroll down for full details on each type of report.
If someone is in immediate danger, call 911 or VVC Campus Police at (760) 245-4271, ext. 2555.
Quick Reference
| If you're dealing with... | Contact |
|---|---|
| Immediate danger, threat, or medical emergency | 911 or Campus Police, ext. 2555 |
| Sexual harassment, assault, or Title IX concern | TitleIX-DiscriminationComplaints@vvc.edu, or Monica Martinez, ext. 2455 |
| Suspected child abuse or neglect | CFS 24/7: (800) 827-8724 or (909) 384-9233 |
| Elder or dependent-adult abuse | San Bernardino County APS: (877) 565-2020 |
| A serious but non-emergency student concern | Submit a Student of Concern Referral |
1. Immediate Safety or Threat
Use this when there's an imminent threat, a medical emergency, a weapon, active violence, or someone may harm themselves or others.
Stay with the person if it's safe to do so, and call emergency responders right away. Don't rely on email, voicemail, 988, or a CARE referral in an emergency.
911 | Campus Police emergency: ext. 2555
Once the immediate response is underway, submit a CARE referral if appropriate, and document only objective facts.
More info: vvc.edu/campus-police-office
2. Sexual Misconduct or Title IX
Use this when a student reports sexual harassment or assault, dating or domestic violence, stalking, sex-based discrimination, or retaliation.
Listen without investigating, and share the report promptly through VVC's Title IX channel. If it's an emergency, call 911 or Campus Police first.
Email: TitleIX-DiscriminationComplaints@vvc.edu | Monica Martinez: ext. 2455
Record the student's words and the essential facts. Avoid unnecessary detail or promises about confidentiality or outcomes.
More info: vvc.edu/title-ix-ab-2683
3. Suspected Child Abuse or Neglect
Use this when a mandated reporter knows or reasonably suspects abuse or neglect of someone under 18, within the scope of their work.
The individual reporter must call a designated agency immediately, or as soon as practically possible. Telling a supervisor or the CARE Team does not replace this duty.
CFS 24/7: (800) 827-8724 or (909) 384-9233
Complete BCIA 8572 (formerly SS 8572) within 36 hours of the phone report, and fax it to (909) 891-3545 or (909) 891-3560. When you're unsure, call and consult the hotline screener.
How to report: https://cfs.sbcounty.gov/how-to-report-child-abuse-2/
BCIA 8572 form: https://oag.ca.gov/sites/all/files/agweb/pdfs/childabuse/ss_8572.pdf
4. Elder or Dependent-Adult Abuse
Use this when someone covered by WIC §15630 observes, knows of, is told about, or reasonably suspects elder or dependent-adult abuse or neglect.
For an emergency or a report that needs an immediate response, call APS or law enforcement. Non-emergency reports can be submitted online.
San Bernardino County APS: (877) 565-2020 (24/7)
For most non-facility reports made by phone, submit a written or online report within 2 working days. Facility reports may have faster timelines.
APS information: daas.sbcounty.gov/adult-protective-services
File a non-emergency report online: reporttoaps.org
5. Non-Immediate Student Concern (CARE Team)
Use this when the concern is serious but not an immediate emergency, and coordinated follow-up is needed.
Submit a Student of Concern Referral with observable facts, dates, direct statements, actions taken, and contact information.
Submit a Student of Concern Referral
CARE does not replace 911, Campus Police, Title IX, CPS, or APS.
Reporting obligations depend on your role and the specific facts. Follow current VVC policy and required training. When you're unsure, seek guidance promptly, but don't delay an emergency response or a legally required report.
When Receiving a Disclosure
- Pause and explain: "I care about your privacy, but I may be required to share this information with the appropriate office or agency."
- Listen calmly. Ask only what you need to identify immediate danger and the correct reporting channel. Don't investigate or press for a full account.
- If it's safe and permitted, tell the student what you must report, where it will go, and what may happen next.
- Make the required report yourself when the duty is individual. Don't assume a supervisor, colleague, CARE referral, or student will do it for you.
- Document objective facts: date and time, exact statements when possible, observable behavior, actions taken, agency or official contacted, and any confirmation or case number.
Crisis and Student Support
- Immediate emergency: 911 | VVC Campus Police, ext. 2555
- 988 Suicide & Crisis Lifeline: Call or text 988, 988lifeline.org
- San Bernardino County Community Crisis Response Team: (800) 398-0018, or text (909) 420-0560, 24/7
- Victorville Crisis Walk-In Center: 12240 Hesperia Road, Suite A, (760) 245-8837, open 24/7
- VVC Wellness Services: Building 44, Room 103, ext. 4401, wellness.services@vvc.edu
A Few Things Not To Do
Don't promise confidentiality. Don't conduct your own investigation or confront the alleged person. Don't ask a student to repeat their disclosure unnecessarily. Don't email sensitive details broadly. Don't delay a legally required report while waiting for internal approval.